RETURNS POLICY

We provide a 14 Days Return Policy, starting from the day the item is delivered. We only accept returns in their original packaging, without sign of damage.

We only approve returns in their original packaging. At the reimbursement, the cost for the return will be deducted. If goods are damaged or lost by the carrier in transit or refused by customer this should be clearly seen on our carrier’s websites. Should this be the case we of course can raise a claim and dispatch immediate replacements zero cost to customer. Upon arrival you must examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact orders@somethingdesirablehome.co.uk within 4 days, remember to provide your order number and, if possible, photos showing the damage. We will immediately start working on your case and keep you informed. It is important you do not accept items if there is damage to packaging unless of course you wish to accept and request spare parts if needed.

 

Cancellation

Should you wish to cancel or change your order prior to dispatch, please contact our customer service at orders@somethingdesirablehome.co.uk

 

Shortages or damage

Claims for non-delivery must be made within 7 working days from receipt of invoice. Claims for shortages and damage must also be made within 7 working days of receipt of goods. If carrier damage, goods should be refused, or if accepted details of damage made clear on delivery documentation.

 

 Warranty

Something Desirable Home Décor Ltd offers a full years warranty on all products. If there is something wrong with your item within 12 Months of purchase, please contact our customer service at orders@somethingdesirablehome.co.uk. Describe the damage and, if possible, supply with photos showing the damage. Your claim will then be promptly considered and replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.

 

Personal data

We use your personal data to process your order. The law requires us to ask for your approval to use these data. All information will be treated confidentially. Your data will be used to analyse customer needs and, with your consent, we will send you offers, newsletters and other marketing. Your data will not at any point be transferred to a third party.